Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and handle your personal information when you use our service. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

2. Information We Collect

We collect the following types of information:

  • Account information (name, email address, password)
  • Mobile phone number (when you opt in to SMS notifications)
  • Usage data (how you interact with our service)
  • Device information (IP address, browser type, operating system)
  • Payment information (processed securely through our payment providers)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your payments and manage your subscription
  • Send you important updates and notifications, including transactional SMS messages when you opt in
  • Improve our service and user experience
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate security measures to protect your personal information. Your data is stored securely using industry-standard encryption and security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our service
  • Payment processors for handling transactions
  • Legal authorities when required by law

5.2 Analytics, session replay, and beta feedback

When enabled for your deployment, we may use tools such as PostHog or Sentry to understand product usage and errors. Optional session replay may record interactions (configured to reduce sensitive field capture where possible). During beta we may invite you to submit feedback through a third-party form; any file uploads you attach there are governed by that provider’s terms. If you provide an optional “biggest pain point” or similar field at signup, we use it to qualify and improve the product.

5.1 QuickBooks Integration

Our service integrates with QuickBooks Online to provide accounting and invoicing functionality. When you connect your QuickBooks account:

  • We access your QuickBooks company data, including customer information, invoices, estimates, items, and tax rates
  • We may create and update invoices, estimates, customers, and items in your QuickBooks account
  • We sync order data, customer information, and financial transactions between our platform and QuickBooks
  • Your QuickBooks data is processed in accordance with Intuit's Privacy Policy and Terms of Service
  • You can disconnect the QuickBooks integration at any time through your account settings

By connecting your QuickBooks account, you authorize us to access and use your QuickBooks data as described in this policy. This data sharing is necessary to provide the integrated accounting features of our service.

6. SMS & Mobile Information Privacy

When you voluntarily opt in, Custom Designer uses your mobile number to send transactional messages about quotes, artwork approvals, order status, and invoices. Message frequency varies based on your order activity, and message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

You may withdraw consent at any time by replying STOP. Reply HELP for assistance or email hello@customdesigner.ai. See our SMS Terms for additional information.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at mimente-support@gmail.com.

Last Updated: August 2026